Microsoft Dynamics CRM


Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence and productivity with One Microsoft solutions. We deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

What is CRM? Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.

What can CRM do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

CRM Provides:

  • Sales force automation:  Drive more prospects, drive more opportunities and close more sales with Microsoft Dynamics CRM 2016
  • Marketing Automation:  Manage all aspects of the marketing process from campaign planning, campaign deployment and analysis.  Also introducing Microsoft Social Listening…what are people tweeting about your brand and how are you managing your public social media profile?
  • Customer Care: The customer is king, make them royal!  With company-wide knowledge base services, automatic case numbering and tracking, and Service level agreement escalations, you can take your customer care to the next level
  • Filed Services:  If you are in an industry with field technicians servicing your customer out on the road, you need to empower them with the best solutions to help them respond to and solve customer enquiries quickly.  With FieldOne from Microsoft Dynamics CRM you can help you streamline your fieldworkers’ day.